1. Eligibility for Exchange
1. Items are eligible for exchange if they are unused, unwashed, and in their original packaging with all tags attached.
2. Exchanges must be requested within 14 days of receiving the order.
2. Non-Exchangeable Items
1. Items on sale, custom orders, or undergarments (if applicable) are not eligible for exchange.
2. We cannot accept exchanges for items that have been altered or show signs of wear.
3. How to Request an Exchange
1. To initiate an exchange, please contact us at [email protected] with your order number and reason for exchange.
2. Once approved, you will receive instructions on how to return the item for an exchange.
4. Exchange Process
1. Once the returned item is received and inspected, we’ll send out the requested exchange item within 10 business days.
2. If the requested item is out of stock, we’ll offer a store credit or alternative options.
5. Shipping Costs
1. Customers are responsible for return shipping costs unless the exchange is due to a mistake on our part (e.g., incorrect item shipped).
2. Shipping fees are non-refundable.
6. Contact Us
For any questions about our exchange policy, reach out at [email protected] or call us at +923390018320.